Turn one-time buyers into lifelong customers.

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Getting them to come back — again and again.
E-commerce / Loyalty, CRM & Retention
Acquiring a customer is just the beginning. The real magic? Getting them to come back — again and again. At CONFLICT, we help ecommerce teams build loyalty systems that actually work. From CRM architecture to automated post-purchase flows, personalized campaigns, segmentation strategies, and performance dashboards — we design and integrate everything you need to increase lifetime value.
Whether you’re launching your first rewards program, leveling up retention, or trying to unify customer data across platforms — we’ll make sure your loyalty loop is tight, trackable, and scalable.

What We Deliver

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CRM Strategy & Integration
Select, implement, and scale CRM platforms like Klaviyo, Salesforce, HubSpot, Segment — with data flowing both ways.
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Loyalty Programs That Drive Value
Points systems, tiered memberships, referral incentives, retention campaigns — designed to fit your brand and boost repeat purchase rates.
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Segmentation & Personalization
Actionable cohorts based on behavior, preferences, and history. Power better offers and smarter timing.
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Post-Purchase Automation
Email flows, SMS nudges, replenishment triggers, and upsells that feel helpful, not spammy.
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Retention Analysis & LTV Dashboards
Cohort tracking, revenue attribution, and insight dashboards that surface what’s working (and what’s not).
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Platform & App Integration
Connect loyalty systems to Shopify, Magento, headless frontends, third-party apps, and ESPs.
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Customer Feedback & Review Loops
Capture and structure customer feedback for better CX and smarter product decisions.
Our Approach

We don’t just install plugins or slap on “points for purchases.”
We engineer retention from first click to third order — and beyond.

Our ecommerce team brings deep experience in customer experience (CX), marketing automation, backend integrations, and loyalty architecture. We’ll help you design systems that grow with your brand — and delight your customers while doing it.

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Not Sure Where to Start?

Need a second opinion on your loyalty program? Not sure if your CRM is helping or hurting? Let’s dig in.

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hi@weareconflict.com
hi@weareconflict.com
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+1 (305) 209-5818‬
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