Build trust, stop fraud

Deliver support that scales.

E-commerce / Fraud & Customer Experience

In ecommerce, trust is everything. If your store feels sketchy, slow, or insecure — customers bounce. If fraud slips through the cracks, it costs you money, time, and credibility. At CONFLICT, we help you lock down your storefront and level up your customer support experience. Because fraud and friction both hurt your bottom line. We design systems that are fast, fair, and built for scale — without sacrificing experience.

What We Deliver

Fraud Prevention & Risk Scoring

Real-time protection with fraud rules, risk modeling, and pattern detection. Tools like Stripe Radar, Sift, or custom logic.

Returns, Disputes & Chargebacks

Automated workflows for returns, RMA handling, and chargeback mitigation. Keep things clean — and customer-friendly.

Customer Service Tooling

Integrate platforms like Gorgias, Zendesk, Kustomer, or Intercom. Route tickets, track issues, and delight your support team.

CX Automation & Internal Portals

Build custom support dashboards, self-serve flows, and internal tools that scale human support with automation.

Trust & Safety Infrastructure

Account protection, 2FA, fraud reporting pipelines, and policy enforcement tools — especially for marketplaces or platforms.

Multi-Touch Case Resolution

Cross-system workflows connecting orders, payments, fulfillment, and support to resolve complex issues quickly.

Our Approach

We blend defense and experience. That means treating fraud prevention and customer experience as two sides of the same coin: clarity, speed, and control. We’ll work with your ops, product, and support teams to design systems that are tough on fraud but easy on customers.

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Not Sure Where to Start?

We’ve helped ecommerce teams slash chargebacks, tighten fraud controls, and build support tools that scale with volume.

hi@weareconflict.com

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+1 (305) 209-5818‬

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